Compliance Excellence in Action: How Bitget Streamlined Law Enforcement Response to Improve Collaboration and Security

As Bitget's compliance team watched their law enforcement request volume surge from ~20 to 100+ weekly, their manual email-based system was collapsing. With 100+ million users across 200+ countries, they faced a critical challenge: how could a team effectively handle this growing workload while maintaining security standards?

"Looking back to the days before the Kodex system was launched, I remember the endless challenges—stacks of files, unreliable storage, and the constant struggle to verify police credentials and to keep investigators updated. Every email was a question mark, every record a potential risk. Today, we don’t just manage compliance; we ensure trust, efficiency, and security at every step. Progress isn’t just about making things easier—it’s about making them right," recalls Bitget’s Chief Compliance Officer.

Unwilling to accept these limitations, Bitget's forward-thinking compliance team implemented Kodex with the goals of improving efficiency, increasing security, and enhancing collaboration with government counterparties.

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The Challenge

Email-based processes created operational burdens and security vulnerabilities

With a small dedicated team of just 3 members handling all global law enforcement requests from over 60 countries, Bitget’s email-driven approach was becoming increasingly unsustainable. In the span of a few years, request volumes had grown from ~20 to ~100 per week, and the team struggled with several critical challenges:

• Time-consuming verification: At a time when law enforcement impersonation was on the rise, manual verification was becoming increasingly burdensome. The team had to verify police IDs and official letters, check email domains, and conduct due diligence to confirm legitimacy. This verification alone could take several hours per request, and often hit roadblocks when agencies refused to provide necessary documentation.
• Fragmented organization: Scattered across email, data requests were impossible to organize, with no way to track related cases or identify patterns of suspicious behavior across multiple investigations.
• Communication gaps: Without a status tracking system, law enforcement would wait without updates until final responses were ready, creating friction in these important relationships.
• Labor-intensive reporting: Data reporting was extremely manual. The team had to count emails individually and categorize by jurisdiction for weekly management reports, a tedious process that could take hours.
• Limited searchability: Finding historical case information meant tediously searching through old emails, making it difficult to reference previous investigations or identify connected accounts.

"We were spending significant time on manual verification and organization instead of focusing on actual investigations," explains a member of Bitget's compliance team. "As our request volume more than tripled, this approach became completely unsustainable."

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Finding a Solution

Kodex transforms case management while enabling better law enforcement collaboration

After seeing industry leaders like Binance and Coinbase using Kodex to improve efficiency, Bitget implemented the platform to make data requests faster, safer, and more collaborative. In particular, Kodex allowed them to:

• Automate verification: Identity verification became automated and reliable, eliminating hours of manual verification per request and dramatically reducing fraud risks from potential impersonation attempts.
• Speed investigations and take action in the moment: Time-sensitive investigations that previously took days can now be addressed in hours, enabling Bitget’s team to act on warrants and seizure requests immediately, rather than missing opportunities to assist law enforcement.
• Improve collaboration: The team could now send law enforcement status updates and holding responses, transforming relationships from occasionally antagonistic to consistently collaborative by keeping agencies informed throughout the process.
• Run one-click reports: Data extraction and reporting transformed from manual counting to one-click operations. Weekly reports that previously took an hour now take just minutes to generate—a 95% reduction in reporting time.
• Centralize records and organize cases: All files and records are now organized in one searchable system, making historical case reference simple compared to the previous tedious process of searching through old emails.
• Identify previously inaccessible patterns: The team can now track suspicious users across multiple cases, identifying patterns that were impossible to see in isolated emails—a capability that has transformed how they approach investigations.

"Having all our data in one place has revolutionized how we work with law enforcement," notes a compliance team representative. "We can now identify connections between cases, respond more quickly, and provide better support for time-sensitive investigations."

Looking Ahead

Setting new standards for compliance collaboration

Through this implementation, Bitget has strengthened its position as a trusted partner to law enforcement while maintaining robust user protection. As cryptocurrency adoption continues to accelerate globally, Bitget's approach to law enforcement collaboration provides a blueprint for how exchanges can effectively balance security, compliance, and operational efficiency—ultimately contributing to a more trusted and secure digital asset ecosystem for everyone.