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We're excited to launch three major enhancements this week, built directly from your feedback to make Kodex more intuitive, efficient, and flexible.
What's New
Timeline UI: A more intuitive, refreshed interface
Analysts spend much of their time managing cases, yet outdated navigation slows them down. The refreshed timeline interface delivers better case navigation so your teams can work smarter.
Self-Service Settings Hub
Configure key settings independently in real time, giving you even greater flexibility and control. Launching with tags and notifications, with customizations, storage, retention and agent form workflows coming soon.
Reporting & Insights
Real-time, industry-standard transparency reports. The most commonly reported fields are now available in one place. Generate transparency reports with a single click.
Who Benefits
- Analysts: Work smarter with an enhanced UI and better case navigation.
- Admins: Configure key settings in real time without dependencies.
- Operations and Leadership: Generate transparency reports with a single click.
What's Next
- Combo Search: A powerful homepage search combining an enhanced free-text search with existing advanced search capabilities.
- New Insights Module: Expanded operational metrics and business intelligence for data-driven decisions.
- More Self-Service Controls: Additional org-level settings for agent submission workflows, storage, and retention.
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